Stage Support Community Manager (69)

Eden Games recrute un(e) Support Community Manager. Poste basé à Lyon (69)

Description du stage

Within the development team, you will be responsible of the Customer Support for a Free-to-Play mobile video game on different communication platforms under the supervision of the Customer Relationship Manager.

Missions :

• Analyse the players' feedbacks and provide them support services through the in-game support (Helpshift), on the social media pages (Facebook and Twitter) and on the stores (App Store and Google Play Store) ;
• Communicate with the development team to identify and resolve any technical and functional issues found in the game by the players ;
• Write and update the FAQs of the mobile game through our support tool (Helpshift) ;
• Present reports to the team of the situation on these different communication platforms.

Profil du candidat

• Excellent English and French oral/written level
• Able to work independently as well as collaboratively in a team environment
• Self-motivated, quality-driven work ethic
• Passionate about video games
• A first experience in Customer Support and video games is appreciated

Informations supplémentaires

• Lieu : 21 Cours de la Liberté, 69003 LYON - France
• Rémunération : 15% du plafond horaire de la sécurité sociale
• Stage à temps plein à pourvoir dès que possible (pas de stage en alternance)

A fournir

We thank you for sending us your resume and motivation letter in English, your internship period as well as references and web site (if relevant).
A l'attention de : Responsable du recrutement